Resourceful and results-driven professional known for on time delivery of creative solutions to challenging problems. 19 years of experience in full life cycle implementation of highly usable computer interaction solutions to improve efficiency, effectiveness and profitability. Excellent organizational, interpersonal, written and oral communication skills. Able to work with minimal direction to drive deliverables and achieve deadlines. Experienced in both Software Application (Web, Client Server, Legacy) and Database design and management. Demonstrated ability to learn and teach new concepts, easily adapt to change and manage multiple concurrent tasks. Versatile team player with experience in multiple industries as an in house IT professional as well as a consultant.
2010 - Present Resources Global , Inc.
a global professional services firm that partners with business to help manage change from the inside out.
Business Systems Analyst
For Website Convergence project merging 2 ecommerce websites that generate $1B yearly revenue. Work streams assigned to: Search and Document viewing (MSDS, Certificates of Analysis, LULL), B2B Punch-out, Hosted Catalog, and Supply Center Management. Updating Use Cases to as-is for both websites, determining Gap Analysis, identifying future state.
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2008 - 2010 Back Enterprises, LLC
Producer of Germ Smarts for Kids with Germy Wormy® hygiene education program.
Founder and President
• Created and developed the Germ Smarts for Kids with Germy Wormy® hygiene education program: Design, patent, manufacturing, marketing, sales, order processing. Negotiated licensing of the product to another company
• Created and managed all aspects of B2C e-commerce website http://www.germywormy.com/ using Volusion.
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2005 - 2008 LibertyIMS
Liberty Information Management Solutions, Inc. developed the LibertyNET software platform for electronic document management, report management, records management, document imaging, and unstructured data management. Liberty IMS was purchased by Hyland Software in 2008.
QA Analyst, Technical Writer
QA Analyst and Technical Writer for a Document Management Application. QA for 2 point releases and 2 minor releases. Led conversion from RoboHelp to Madcap Flare. Telecommute position.
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2002 - 2005 Option One Mortgage Corp
Option One Mortgage Corporation - nonprime residential mortgage originator and servicer. Option One Mortgage Corp was sold in 2008 and is now a part of American Home Mortgage Investment Corporation.
Project Manager / Business Systems Analyst
Project Manager for EDW assessment and road map phase. Business System Analyst for Data mart using Oracle, Informatica, Actuate. Project Lead for primary key (loan number) conversion from 7 digits to 12. Project Lead on 2 3rd party app purchases from requirements through RFP, customization and implementation.
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2000 - 2001 Lante Corporation
Lante Corporation was a leading Internet technology consulting company. In June of 2001 the Southern California office was closed. A small team was retained to finish existing projects until October 2001. Lante was sold to aQuantive in Jan 2002.
Project Lead, Delivery Management Competency
Consultant on B2B e-commerce projects: whatshotnow.com, Octane commercial real estate, Ebyz.com. Contributed to Lante's customization of RUP called C2V - Concept to Value creating templates for deliverables and artifacts. Sales Support on RFP's for multiple new clients. Performed competitive analysis for clients. Performed Partnership and vendor evaluations for clients. Performed Market analysis and research for business development efforts. Participated in the RFP response creation and presentation efforts.
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1991 - 2000 Edwards Lifesciences
(formerly Baxter Healthcare Cardiovascular Group)
Edwards Lifesciences is a global leader in products and technologies to treat advanced cardiovascular disease, the global leader in acute hemodynamic monitoring and the number-one heart valve company in the world.
Business Systems Analyst (1995 - 2000);
Sales and Marketing Analyst (1993 - 1995);
Custom Products Analyst (1991 - 1993)
Analyst on both the end user and IT side. Created forecasting systems in MS Excel and MS Access, Client Server applications (VB/Oracle), supported the sales analysis needs of 150 person sales force, marketing and finance. Managed a $375K CRM project from RFP through production. Designed, developed and implemented 2 client server applications with over 150 users in home office, outside sales force and Puerto Rico mfg operation. Reduced operating expenses by $500K, reduced inventory and scrap by $1 M, reduced cycle time from months to days.
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Friday, February 19, 2010
Thursday, February 18, 2010
19 years dedicated to making systems work for people
After getting hired at Lante Corporation, a technology consulting company, I asked the Principal what made his hiring decision. I thought it was because I offered to let him try out driving my dune buggy in the sands of Glamis, CA. He did feel that that was an intriguing prospect but my response to his question on what I thought of the burgeoning B2B e-commerce industry was the deciding factor. When I finished answering he asked me how I could come up with that off the top of my head. I answered: “Because I am an analyst – that is what I do.”
I started my career at Baxter Healthcare Medical Specialty Devices Division (now Edwards Lifesciences NYSE: EW) as a Sales and Marketing Analyst in 1991 attempting to forecast a complex 2000+ custom manufacturing operation in MS Excel. I moved on to designing and developing the business process, forecasting system and inventory management system in MS Access applications as a prototype. Then to custom VB applications with the help of a great bunch of developers which ultimately saved the company $2 million dollars a year in excess and obsolete inventory and reduced the cycle time of adding new products by 2 months. I handled all aspects of the system except for coding – UR, System Specs, Development Testing, QA and User Acceptance Testing, End User Documentation, Training, Support, Enhancement Requests and Operational Issue Management. I also implemented a CRM application in Lotus Notes (Prevail) and trained 15 sales reps to train their 150 peers on the system as we rolled it out.
The above Principal hired me away to make B2B e-commerce applications happen. Although the dot.com bust and the dissolvement of Lante Corporation interrupted that challenge, I enjoyed consulting with whatshotnow.com and a commercial real estate consortium. My final project before the Southern California office closed was to lead a team of 4 business analysts to gather requirements and create Use Cases from SME’s from 4 competing commercial real estate companies with different business models in 8 weeks. We completed on time and on budget.
I then moved on to the challenges of the sub-prime mortgage industry at Option One Mortgage as a Business System Analyst managing multiple softeware projects and then Project Manager of an Enterprise Data Warehouse project until a geographic move precipitated a change.
An opportunity developed at Liberty IMS to help a colleague I met at Option One with QA/Documentation. This position was great because I could work virtually and bring my QA, Documentation, Training, User Experience and SDLC experience to help formalize their QA process, upgrade and convert their application help from RoboHelp to Madcap Flare and document many of their undocumented systems and features.
I am confident that you will be pleased with the skills and experience portrayed in my accompanying resume. You can also view my LinkedIn profile.
I look forward to assisting your company with the technology challenges you face.
Sincerely,
Margaret B. Back
I started my career at Baxter Healthcare Medical Specialty Devices Division (now Edwards Lifesciences NYSE: EW) as a Sales and Marketing Analyst in 1991 attempting to forecast a complex 2000+ custom manufacturing operation in MS Excel. I moved on to designing and developing the business process, forecasting system and inventory management system in MS Access applications as a prototype. Then to custom VB applications with the help of a great bunch of developers which ultimately saved the company $2 million dollars a year in excess and obsolete inventory and reduced the cycle time of adding new products by 2 months. I handled all aspects of the system except for coding – UR, System Specs, Development Testing, QA and User Acceptance Testing, End User Documentation, Training, Support, Enhancement Requests and Operational Issue Management. I also implemented a CRM application in Lotus Notes (Prevail) and trained 15 sales reps to train their 150 peers on the system as we rolled it out.
The above Principal hired me away to make B2B e-commerce applications happen. Although the dot.com bust and the dissolvement of Lante Corporation interrupted that challenge, I enjoyed consulting with whatshotnow.com and a commercial real estate consortium. My final project before the Southern California office closed was to lead a team of 4 business analysts to gather requirements and create Use Cases from SME’s from 4 competing commercial real estate companies with different business models in 8 weeks. We completed on time and on budget.
I then moved on to the challenges of the sub-prime mortgage industry at Option One Mortgage as a Business System Analyst managing multiple softeware projects and then Project Manager of an Enterprise Data Warehouse project until a geographic move precipitated a change.
An opportunity developed at Liberty IMS to help a colleague I met at Option One with QA/Documentation. This position was great because I could work virtually and bring my QA, Documentation, Training, User Experience and SDLC experience to help formalize their QA process, upgrade and convert their application help from RoboHelp to Madcap Flare and document many of their undocumented systems and features.
I am confident that you will be pleased with the skills and experience portrayed in my accompanying resume. You can also view my LinkedIn profile.
I look forward to assisting your company with the technology challenges you face.
Sincerely,
Margaret B. Back
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